Privacy

Casino data responsibility

At jackpotcitycasinogb.co.uk, this page describes personal information handling by Jackpot City Casino. Betway Limited, trading as Jackpot City, is the controller responsible for information processed through the casino service. These casino practices concern the operator's services and customer accounts.

Information collected and its uses

Jackpot City Casino collects details supplied at registration, proof of identity and records of payments. It also records gambling activity and exchanges with customer support. Information can come directly from you, verification providers and public records. Device information and browsing activity are also collected automatically during use of the casino service.

Betway Limited uses this information to run accounts, process transactions, establish identity, prevent financial crime and meet gambling obligations. Processing relies on consent, contractual necessity, legal duties or legitimate interests, depending on its purpose. Failure to supply required information can prevent the casino from providing services or lead to their termination.

Gambling behaviour and marketing

Jackpot City Casino combines staff reviews with automated monitoring to identify potentially harmful gambling. Profiling may trigger immediate account restrictions or contact about affordability. A credit history check can leave a search record without changing your credit score. Betway Limited also participates in GamProtect.

Direct promotional messages depend on consent. Casino customers can change marketing choices within their account or unsubscribe through messages. Opting out leaves service communications in place. Survey preferences are managed separately from promotional messages.

Sharing and protection

Betway Limited shares data within its group and with providers supporting payments, games, verification and fraud prevention. Disclosures to authorities may be required. Transfers beyond Britain and the European Economic Area can involve contractual safeguards and additional protections where needed.

The operator uses encryption and limits staff and supplier access to those with a business need. Information remains on record while an account is active and afterwards where legal or regulatory duties require retention. An erasure request does not override those obligations.

Requests about casino data

Casino customers can request access, corrections, erasure, restrictions or transfer of their information, subject to applicable conditions. They can also withdraw consent and object to certain processing, including decisions made solely through automated means.

Send casino data requests through the email channel handled by Betway Limited's data protection officer. Identity confirmation may be required. The operator aims to respond within one calendar month and explains any delay. Unresolved concerns can be raised with Malta's data protection commissioner or a local supervisory authority.